VIRAQUA’S WEBSITE TERMS AND CONDITIONS OF USE (GOODS)
1.1 Every single product is of natural origin, with different features from slab to slab, bringing unique, irreproducible and unpredictable features.
1.2 The colour and grain variation tolerances are very wide and not always strictly represented by the samples provided. Consequently, differences in tone and veins, between the samples and the actual supply are meant to be considered natural and intrinsic peculiarities of the product.
1.3 Presence of micro-porosities, as well as that of natural cracks, are to be considered features of the product.
1.4 Any porosity with a diameter greater than 1.5 / 2 mm may be grouted, if requested during the estimate phase.
1.5 Before the packaging of any marble good, a set of photos of the products inspection will be shared with the customer and, once accepted, it will be impossible to take into consideration any modification and/or dispute and claim.
FABRICATION AND FINISH
2.1. The glossy and polished finish is provided with a very light bevel. The request for the absence of bevel must be expressly communicated into the order confirmation.
2.2 In case of honed finish, please be aware this is achieved through a patented process that eliminates the weakest marble parts, and then the surface is properly brushed. In this way, marble gets an old-fashioned effect, with a wavy and matt surface that reproduces exactly the effect of a natural wearing effect of time, without losing its vibrant brightness. The particular manufacturing of these products can lead to some breaks or chips that cannot be contestable.
2.3 Solid carving: Our products are obtained, through craftsmanship cut, from entire blocks of stone. Each single piece can present veins, differences in shades, mineral intrusions, depressions, grouting due to the natural characteristics of the marble. These features are confirmation of the use of natural material, therefore not a matter of claim.
3.1. Being a natural material, the stone tends to absorb. The request of using a hydro / oil repellent treatment must be specifically demanded before the start of fabrication.
3.2 In case of an anti-slip surface request, make sure this is expressly written into the bidding phase and order description. This treatment will make the surface rough and opaque.
3.3 Size tolerance on sizes and thickness +/- 2 mm+/- 2 mm.
The thickness of all our inlays is 2 cm and it is achieved by a 1+1 solution: the pieces that compose the pattern, which are 1 cm thick, are glued on a slab, which is 1 cm thick too, in order to get a better endurance during the re-polishing on site and a longer durability.
3.4 Crates must be stored in a roofed and covered place.
4.1 Prices DON’T include
- Drain, syphons and/or any plumbing feature.
5.1 The order is considered confirmed when the deposit payment is received.
5.2 The offer, shop drawings and pictures will be additional confirmations to be processed at the moment of order confirmation.
5.3 After order confirmation, any changes of order cannot be accepted anymore.
6.1. For large and heavy goods package is performed in wood crates. The goods are properly fastened with plastic hooks and protected by layers of polystyrene on the inside.
6.3. Our crates must not be overlapped, and no transfers should be done.
6.4. Package fee is included into our sales prices.
SHIPMENT & DELIVERY
7.1 Shipment is included into our pricing.
7.2 The goods will be delivered as a standard curb side delivery (no inside delivery).
7.3 Date and time arrival arrangements will be agreed by the final receiver and transportation company directly.
7.4 Damages caused by improper unloading procedures cannot be contestable and imputable to VIRAQUA.
8.1 The start of fabrication will begin at the moment of order confirmation and the reception of the deposit payment.
8.2 In case the client will decide to withdraw from the purchase contract, having already made the payment of the deposit, this communication will take place within 3 working days in writing from client’s end. Part of the costs incurred for the start of production of the material will be retained by VIRAQUA.
Installation cost and service are excluded. VIRAQUA will not accept liability nor reimbursement of damages related to improper installation or wrong storage, preparation of the backing, nor any installation procedures out of strict VIRAQUA’ scope.
Any claim should be submitted by 5 days from the moment of goods reception, sharing full photo set showing crates at the moment of their arrival and/or during their opening. EVERY DAMAGED GOOD MUST BE PHOTOGRAPHED INSIDE ITS ORIGINAL CRATE. Photos need to be done from the top and if needed from the side, by removing some wooden boards, but without moving the goods from the original crate.
VIRAQUA, will not accept claims nor reimbursement of damages, if customer doesn’t follow the above procedures.
MATERIAL WEAR AND AGING
All VIRAQUA products are crafted using natural materials. Over time, these materials will be impacted by and adjust to their environment.
These changes are considered as expected and normal results of the nature of each material and are not defects. VIRAQUA is not liable for reasonable wear of natural materials.
VIRAQUA products are handcrafted pieces result of an artisanal process, made using solid larch wood; any split or fissure of the wood has to be considered an added value and not a defect, since this is natural material, therefore subject to weather and environmental conditions.
In case of an outdoor application of VIRAQUA wood products, VIRAQUA recommends a 6 months maintenance and care and an adequate covering cap during the coldest time of the year and roofed to protect the goods from solar rays.
Brass inlays require a continuous care and maintenance with adequate products, avoiding the marble parts adjacent to the metal inserts.